Whatever you're ordering, our flat-rate promotional shipping will usually be your best bet!
The breakdown: Unless you're buying a power supply, PRC Case or Deck, 12S battery or a PowerStand, orders over $75 ship free within the US via Priority Mail. There is a surcharge on power supplies of $10 for small units, $15 for medium, and $20 for large power supplies. Due to the large size and weight of the Charging Decks and 12S battery packs, we also apply a sucharge to those items.
If you are buying a PRC Case or PowerStand, we switch to UPS Ground. For cases, we offer a rate of $10 for your first case, and $5 for each extra case. The rate for PowerStands is $20 per unit. If you're getting a power supply with your order, there's a surcharge of $5 for small, $10 for medium, and $15 for large, plus $5 for each additional power supply. See the chart below for an overview of promotional shipping with our PRC Cases and PowerStands.
For shipments outside of North America, there is a $5 flat rate with the exception of our power supplies, chargers and PRC Hardline Cases. Each charger or small power supply will add a surcharge of $15 shipping, all other power supplies, cases and the 12S battery are each subject to a $50 shipping fee.
In addition to the promotional rates above, we're happy to offer a variety of shipment options based on package weight, which are calculated in your shopping cart. Shipping is available from FedEx, UPS, USPS, and DHL (international orders only), with a number of service options available from each carrier. Orders placed through Google Checkout are limited to USPS shipping at this time.
Shipping Times & Backorders
Orders received by 2pm (Pacific time) Monday - Friday will be shipped the same day; later orders will be processed the next business day.
Orders containing items on backorder will be held until they are able to be shipped in their entirety.
Returns & Replacements
We offer a full 30 day satisfaction guarantee on all purchases made, for products returned in original condition. For items not returned in original condition and packaging, a 40% restocking fee will be assessed. In addition, all electronic items carry a manufacturer's warranty - please see individual product pages or manuals for details.
If for any reason you are not satisfied with your purchase, please contact us at email@example.com.